Refund Policy

1Try Before You Buy

Because our service is a digital product delivered instantly, we strongly encourage every customer to take advantage of our free 24-hour trial before subscribing. The trial gives you full access to test channel quality, the on-demand library and streaming stability on your own device, so you can be confident in your purchase.

2Our Commitment

If you experience a genuine, server-side problem that prevents you from using your subscription, our 24/7 support team will always try to resolve it quickly. In most cases a fix can be applied without any need for a refund. Please contact us first so we can help.

3When a Refund May Apply

We will consider a refund where:

• There is a confirmed server-side fault on our end that we are unable to resolve within a reasonable time, and
• You have contacted us and allowed our team the opportunity to diagnose and fix the issue, and
• The request is made promptly after activation (within the timeframe stated at the point of sale).

4When a Refund Does Not Apply

As the service is delivered instantly and access credentials are provided immediately, refunds are not available in the following situations:

• The issue is caused by your device, third-party player app, or internet/network rather than our servers.
• You decline to update or reinstall your player app, or to follow reasonable setup and troubleshooting guidance from our team.
• Your credentials have been delivered and are working correctly (the service is then considered rendered).
• You simply changed your mind after the service has been activated and used.
• Access is lost due to sharing, reselling or misuse of your login outside the terms of your plan.

Please note we provide access credentials and content only — we do not supply the third-party player applications, which are chosen and managed by you.

5How to Request a Refund

To request a refund or report an issue, contact us on WhatsApp or by email with your order details and a clear description of the problem, including the device and app you are using. This helps us investigate quickly. Before raising a payment dispute or chargeback, please contact us first — we can almost always resolve things directly and far faster.

6Processing Approved Refunds

Where a refund is approved, it will be processed back to your original payment method. Please allow a reasonable number of business days for the funds to appear, depending on your payment provider. If you have any questions about this policy, our team is happy to help at any time.